Customer service has evolved. Have your contact centers?
Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...
Resources
Browse case studies, customer service tips and other helpful resources for enterprises.
Stop waiting for the perfect time to be your own boss
Being your own boss and working from home are achievable goals. So what’s holding you back? All too often we tell ourselves that we just need to do a...
How do you start a home business? Don’t give up.
Use the resources Liveops offers to help your home business succeed. By Staci, an independent agent in Kentucky (with special thanks to Leslie and Tracy) I was super nervous...
Why great customer service contact center agents quit
Contact center work hasn’t evolved with workers’ needs, agents say The first word Lourdes used to describe her work in a contact center was “nightmare.” “You’re really, really micromanaged...
Scalable contact center solutions drive results in healthcare
Patient experience is key to growth—and survival As the new year begins, healthcare providers and others in the sector face deep uncertainty from the legislative arena and challenging spikes...
What makes a great insurance claims agent? Empathy
The Oxford Dictionary defines the word empathy as “The ability to understand and share the feelings of another.” By Aimee Matolka, Program Manager, Insurance Claims Do you find yourself...
Stop outsourcing, start outsmarting
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